Showing posts with label Activism. Show all posts
Showing posts with label Activism. Show all posts

Friday, February 10, 2017

Superbowl Helps Brand Activism Go Mainstream

Screen Shot 2017-02-06 at 10.47.23 AM

This year’s Superbowl was historic on two accounts:

1. It is the first Superbowl to have ever been won in overtime 
2. It will be known as the Superbowl that brought Brand Activism into the mainstream

What Is Brand Activism?
Simply put—it’s when a brand decides to take a definitive stance on a societal issue and bring it front and center into its messaging or value proposition. And it’s not totally new—one of the most well known examples of Brand Activism is P&G’s #Likeagirl campaign which artfully brought the societal issue if gender equality into its core message of empowerment. Brand activism is part art, part science and part sociology. When done right, it aligns the brand and company’s values with the values of consumers. When done wrong—it’s heavy handed, forced, contrived or disconnected from how the company and brand functions. 

When Should a Brand Take a Stance?
A complex question to answer and it’s a different answer for different brands. Some brands will look to Brand Activism as a way to remain or obtain relevancy with consumers and audiences. Others will do it because it is in line with either the company’s or brand’s stated values. And yet others may have a direct stake in the issue. 

84 Lumber for example (a brand most people have never heard of) is in the midst of a recruiting campaign and logically who and how they hire is an issue likely on their minds:

«Under owner Maggie Hardy Magerko, the daughter of founder Joe Hardy, 84 Lumber currently operates more that 250 stores across the U.S. and it’s planning to expand further by putting up new outlets on the West Coast.

Sunday’s Super Bowl ad comes as the company is in the middle of a recruitment campaign.»

Source: Fortune

But there may be more than just employment at stake—from 84 Lumber’s Website:

Screen Shot 2017-02-06 at 11.11.23 AM
Brand Activism When Done Right Means Both Living and Speaking a Brand’s Values 
One can make the case that what 84 Lumber is doing is using a platform and compelling storytelling that supports the values which are true to the company. It took a chance to communicate those values on such a large stage and as a result—has the attention and awareness of a broader audience. Is this what the brand hoped to achieve? Likely—but there may be deeper foundational forces at play.

Brand Activism in a Politically Charged Climate
Given recent events regarding Brexit and the election of Donald Trump in the U.S.—the world is debating with itself. Individuals are questioning traditional institutions such as government and media and an air of uncertainty remains constant. In this world, brands are beginning to become more vocal around the issues they know their consumers think about and in the next four years at minimum, as brands look to fill the trust gap left by government and media—Brand Activism will become part of how they are built and maintained. 

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Superbowl Helps Brand Activism Go Mainstream

Saturday, February 4, 2017

The Action-Reaction Cycle: Consumer Activism Ignites Brand Response

Screen Shot 2017-02-03 at 11.18.35 AM
We’re entering a new era of consumer activism as a result of societal divisions, a lack of distrust in once trusted institutions such as media and the mainstreaming of peer to peer information sharing enabled through social media. But how far should brands go to take a stance?

Screen Shot 2017-02-03 at 11.32.09 AMSource: Vanity Fair

The answer to this question is as complex as the issue itself. For some brands, it’s a matter of public perception, for others— a matter of principle and for others, it means aligning the values of their brand with the values of their consumers: 

Screen Shot 2017-02-03 at 4.05.16 PMSource: Greatcompany.org

Taking a Stance Is Not Without Risk
This Sunday, Budweiser will be airing an ad that takes on the issue of immigration head on. It does so in a powerful and emotive way—tying it to to its heritage and making the case that the brand would not be what it is today without immigration. 

Screen Shot 2017-02-03 at 11.42.16 AM
Source: The Virginian Pilot

Budweiser’s message for what they stand for and believe in is clear—but the question left unanswered at this point is how the message will resonate with the millions of consumers who have affinity for the brand. Will some cheer the move while others feel alienated by it? Will the typical Budweiser consumer appreciate the not so subtle stance? For every action there is a reaction which prompts a response from brands and for Budweiser, what’s yet to be seen is the full reaction to their message. 

Balancing Consumer With Brand Activism
If we’re seeing a perfect storm for consumer activism, then by logic the cause and effect becomes a form of brand activism. And this is where brands will need to do a gut check on their values and the alignment with the values of their consumers. Much like how social sentiment and search engines provided indicators for what people REALLY thought about Donald Trump—brands will have to have the finger on the pulse of their core consumers now more than ever. The stakes could not be any higher for the relationship between consumer and brand.  

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